After reviewing a dispute, LuxuStars may determine the outcome it considers most appropriate based on the booking records, the communication history, the submitted evidence, and the applicable policies.

The outcome will depend on the specific facts of the dispute.

Possible outcomes may include

Depending on the situation, a dispute may result in:

• a full refund
• a partial refund
• no refund
• approval of the request in whole or in part
• denial of the request
• closure of the dispute based on the information available

How outcomes are decided

LuxuStars reviews each dispute individually. The final outcome may depend on factors such as:

• what happened during the reservation
• whether both parties responded
• the quality and relevance of the evidence submitted
• the booking terms and applicable policies
• the information available in the platform records

Important

Opening a dispute does not guarantee a refund or a particular result.

LuxuStars will review the available information and make a final decision based on what it determines to be the fairest outcome under the circumstances.