Some disputes in the Resolution Center may involve cancellation or refund disagreements between the Guest and the Provider.

These disputes may arise when one party believes a refund should be issued, adjusted, denied, or reviewed based on the circumstances of the reservation.

When cancellation and refund disputes may happen

A dispute related to cancellations and refunds may arise when:

• the parties disagree about whether a refund applies
• the amount of the refund is disputed
• the reservation is affected by a booking issue
• one party believes an exception should apply
• the matter could not be resolved directly during the normal communication stage

What LuxuStars may consider

When reviewing a cancellation or refund dispute, LuxuStars may consider:

• the booking details
• the timing of the cancellation or issue
• the cancellation policy linked to the reservation
• the communication between both parties
• the evidence submitted
• any other relevant information connected to the dispute

Important

Not every cancellation or refund disagreement will lead to the same outcome. LuxuStars reviews these disputes based on the specific facts, the applicable policy, and the information available in the platform records.

Guests and Providers should provide clear details, relevant evidence, and timely responses to help support a fair review.