When opening or responding to a dispute in the Resolution Center, it is important to provide clear and relevant evidence. The more organized and specific your submission is, the easier it is for LuxuStars to review the situation fairly.

Evidence helps support your version of events and may be especially important when there is disagreement about what happened during a reservation.

Useful types of evidence

Depending on the situation, helpful evidence may include:

• photos showing the issue clearly
• videos that help document the condition, incident, or service problem
• screenshots of relevant communication
• booking details and timelines
• receipts, invoices, or other supporting documents, when applicable
• any other information directly related to the issue being reported

Tips for submitting evidence

To make your submission more useful:

• upload evidence as early as possible
• make sure photos or videos are clear and relevant
• include enough context to explain what the evidence shows
• organize your explanation in a simple and factual way
• only submit information related to the reservation and the issue under review

What makes evidence stronger

Evidence is usually more helpful when it:

• is submitted promptly
• is directly connected to the booking
• clearly shows the issue being reported
• matches the dates, times, or details of the reservation
• supports the explanation provided in the case

Important

Submitting evidence does not guarantee a specific outcome, but it can help LuxuStars review the case more accurately.

LuxuStars recommends keeping communication and evidence sharing inside the platform whenever possible. Information shared through LuxuStars may be easier to review during a dispute.